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Frequently Asked Questions

Everything you want to know but forgot to ask.

Pricing Questions

What if I need to cancel or reschedule?

At AME we never charge a deposit or charge for cancellation.  We do ask that if you do need to cancel, please do so as soon as you know that you will need to.

What form of payment do you accept?

We accept cash, all major credit cards except American Express, and checks.

When does AME collect payment?

Your Lead Mover will complete the paperwork and collect payment at the conclusion of the move. 

Tipping Questions

Do you accept tips?

Yes. Our teams work extra hard to move your belongings carefully and efficiently.  If your moving team has done a great job, tipping is a great way to let them know. Tipping is not expected but always appreciated.

How much should you tip?

Tipping in the moving industry typically ranges from 10-20% of the overall cost of the job. Our team work hard and are grateful for tips.

Can I Tip in cash and who do I give it to?

Cash is always the best way to tip.  You can also add a tip to your check or credit card payment and it will be distributed to the movers.

As far as who to give the tip to, we recommend giving it to the lead mover who will be accepting payment for the move.  If you would like to thank the movers individually, by all means you can do that and tip them individually.

What if I can't tip?

We never expect tips but they are always appreciated.  If you find yourself in a position where you cannot tip, that is not a problem.  We always ask that if you received great service to please leave us a review to show others what kind of service you received. 

General questions

Why AME Movers?

We take care of you like we would our own family. Our customers deserve the best service we have to offer. We accept the the challenge of hard work and high expectations and when we meet those challenges, we know we did our job.

How Long Does It Take To Move?

We strive to complete every move by dinner time. Based upon the size of your move, our day is normally divided into half and full day moves with a move minimum of two hours.  Each move is different and there are too many factors to determine exactly how long a move might take without understanding the scope of the move.

You can speak with our team over the phone or schedule a walk through appointment to get a better gauge or your specific move.

How much time in advance do customers need to book moves?

The best time to start looking for a moving company is immediately when you know you will be moving.  This will give the greatest chance of getting the date you desire.  At AME Movers we recommend booking at least 2-3 weeks prior to your target move date.  There is no deposit and there is no fee for rescheduling. Planning is important when it comes to move but we understand there are situations when time is short, give us a call and let us see if we can help with your move.

How can I as a customer save money on my move?

This may sound obvious, but preparation is key. The more ready you are, the more efficient our team can handle our move. Most moves are hourly so we understand their is time and money balance. Here are a few things you could do if you want save time and money.

  • Organize, Purge, Donate 
  • Use Standard Size Boxes: Uniform boxes stack better in the truck. relying on mismatched Amazon shipping boxes or trash bags can slow down the loading process. If you need boxes, please visit ameboxes.com or shop our store. 
  • Pack: Have everything in closed and sealed boxes. 
  • Clearly label boxes including notate any Fragile boxes.
  • The “Heavy-Small, Light-Big” Rule: Pack heavy items (books, dishes, canned goods) in smaller boxes and light items (linens, pillows) in larger boxes. This prevents boxes from breaking and makes them easier for the crew to carry quickly.
  • Moving is a challenge for kids and pets, have a plan for them too.
  • Furniture disassembly is another way to save time and money. beds, mirrors from dressers, dining tables, etc. (place the hardware in a labeled box or Ziploc bag)
  • Disconnect Appliances
  • Consolidate boxes in a designated area of the house.
  • Have a clear pathway for the moving team.
  • Moving can be overwhelming. Make the plan, work the plan. If you need help, contact our office and we work on a plan specific for your move..
Can I As A Customers Help During the Move?

We know that you will be tempted to help us out…and we appreciate that.  Because of liability purposes, you can help with anything except, getting on the box truck, using any of our equipment and lifting any furniture or boxes with a mover.  We know you are capable but we love to show off. We are professionals and we want to give you the day off to relax. Enjoy moving into your new place stress free.

Does AME Work Weekends?

Yes, our team works Monday though Saturday.

What if AME arrives late?

We try and make sure that we have a schedule that fits everyone’s needs, this means we book what we can manage. However, there are times when one move goes long. We work to promptly communicate with our customers to keep them updated.

Do I need to pack my clothes in dressers?

You do not need to pack the clothes in the dressers; however, we do recommend anything other than clothes be packed.  We will securely wrap your dresser with padding and plastic wrap.  While shifting will occur, it helps keep everything in place to be moved all at once.

Can you move… 

Can AME move all household products?

We can move almost all household items, but there is a short list of things that we don’t move or HIGHLY recommend moving yourself.

Things we highly recommend moving yourself:

Medications – we ask that you take that any prescription drugs in your own vehicle. We will not pack or transport any illegal drugs.

Valuables – this includes jewelry, cash, cash equivalents, important financial documents.

Things we will not take:

Pets – for the safety of the pet we can not move them.

Potted Plants – we can not move them over a 150 mile radius.  You need a special license to move them any further.

Anything Illegal – we will not transport anything that is illegal.

Weapons – this also includes ammunition.

Hazardous Materials – this includes paint thinners, paint, and aerosol cans.

Flammables – this includes oxygen tanks, lighter fluids, charcoal, and any gas powered engines.

Liquids – this includes soaps, bleach, alcohol.

Corrosives – this includes muriatic acid, nitric acid and batteries with acid.

Perishable Foods – this includes frozen foods or anything that can spoil during the move.

If you have any questions about something you want moved, please give us a call.

Does AME Move Pool Tables?

We can move pretty much any household item.  Pool Tables needs to be completely disassembled before we can move it. We, however, do not disassemble or reassemble Pool Tables.  If you want someone to else to do the assembly and disassembly, then yes we can move it.

Does AME Move Hot Tubs?

Hot tubs are something that we do not move

Do AME Move Houses?

We move household goods.  If you are needing your mobile home moved, you will need to call a different professional for that.

Does AME Move Items In/Out Of The Attic?

Because of safety concerns, we can not get into attics.